At La Rouge, our goal is to ensure your complete satisfaction with your purchases. If you are not satisfied with the product you received, you can take advantage of our return and exchange policy.
 
Terms of Return and Exchange
 
 
Duration: You can request a return or exchange within 14 days from the date of receiving the order.
 
Condition of the Product: The product must be in its original condition and unused, with all accessories and original packaging.
 
Receipt: A purchase receipt or proof of payment must be provided with the return or exchange request.
 
 
Steps for Return and Exchange
 
 
Contact Us: Please contact our customer service team at [email protected] to submit a return or exchange request.
 
Reshipping: Upon approval of your request, please reship the product to the address provided to you, noting that the client will bear the shipping costs.
 
Processing: Once the product is received and inspected, we will notify you of the acceptance or rejection of the return or exchange request. If approved, the refund will be processed or the replacement product will be sent.
 
 
Exceptions
 
 
Opened or used products cannot be returned or exchanged.
 
Discounted products or those purchased during special promotions may not be eligible for return or exchange.
 
Beauty and care products cannot be returned or exchanged even if they are in their original condition.
 
 
Refunds
 
 
Refunds will be issued using the original payment method within 5 business days from the date of return approval.
 
 
We are here to help and ensure a comfortable and enjoyable shopping experience. Do not hesitate to contact us for any inquiries or additional assistance.